A few quick answers.

Can I use my subscription on another computer?

Each subscription is registered to one computer. Desktop and Editor Plugins are both included in one subscription. Contact support for a computer replacement or Windows reinstallation. Deactivating a device does not free the subscription for account sharing.

Does local editing require internet?

The commercial editor checks the subscription before an edit and during processing. Models and rendering run on your computer. There is no offline editing allowance in the commercial activation policy.

Where are my support tickets?

The full account service includes private support threads. This public website is a preview; purchases, account registration and the private ticket inbox are not open here yet. You can contact the owner using the email address on this page.

What should I include in an email?

Include the tool, operating system, editor version and error message, together with what you expected to happen. Please avoid attaching private recordings unless requested.

Email support